31 mai 2013

Take note of those KB articles we present

When filing a Support Request in the My VMware Support Portal, you may notice there is a selection of five KB articles presented underneath the form after you tell us a few things about your issue. These articles are put there to help you resolve your issue before you have even spoken to someone, but did you know there is some intelligence behind what we show you? Today we will explore how we pick these KB articles. It is a rather involved and complicated process, but read on to discover how it’s done. When you file a Support... [Lire la suite]
Posté par jcdemarque à 15:07 - - Commentaires [0] - Permalien [#]
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16 octobre 2010

New HA Design Guidance Articles

Last week we updated our Exchange TechNet articles.  Within that update are two new articles that I wanted to call out: Understanding High Availability Factors - This article summarizes my US TechEd 2010 Exchange 2010 High Availability Design Considerations breakout session by discussing several design decision points you must make when architecting an Exchange 2010 High Availability and/or Site Resilient design. Database Copy Layout Design - A month ago we released a blog article on how to design a symmetrical database... [Lire la suite]
Posté par jcdemarque à 10:49 - - Commentaires [0] - Permalien [#]
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11 avril 2009

“Fix It” with Microsoft’s Automated Knowledge Base Solutions

“Oh I hate working with the Registry, I wish there was some sort of magic button that would do that for me!” this is what one of my students told me when I gave her an answer for an issue she had with Windows Server 2008. As IT Professionals we are often in the need to troubleshoot, research, read and attempt to fix various issues or challenges with server and client operating systems. In many cases, the road to the solution leads to an online Microsoft Knowledge Base article, or KB article for short. These KB articles have a 6... [Lire la suite]
Posté par jcdemarque à 13:47 - - Commentaires [0] - Permalien [#]
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16 janvier 2009

Compilation d’articles techniques Hyper-V (#2)

La suite des articles concernant Hyper-V, parmi lesquelles des oublis du bulletin précédent et de nouvelles publications :KB959403 - Windows Server 2008 may restart unexpectedly when you open the Hyper-V manager console to manage virtual machines KB958668 - You cannot shutdown a locked Windows 2000 SP4 virtual machine in Hyper-V Manager on a server that is running Windows Server 2008 KB959781 - Windows 2000 with Integration Services may shut down slowly while running as a guest on Server 2008 with Hyper-V KB961661 - Video... [Lire la suite]
Posté par jcdemarque à 22:04 - - Commentaires [0] - Permalien [#]
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